Shipping Policy:

Thank you for visiting and shopping at MedThreads! Following are the terms and conditions that constitute our shipping policy:

Domestic Shipping Policy

Apparel shipment processing time: It will take approximately 2 days to create your t-shirt, and then another 3-5 to ship it out to you. So in total, it will usually take 5-7 days for you to receive your apparel product.

Jewelry: 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates:

Shipping charges for your order will be calculated and displayed at checkout.

Jewelry: Priority (2 day shipping) $2.99 *unless promotion is applied*.   

      

*Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses:

MedThreads ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

International Shipping:

MedThreads currently supports international shipping. Please use the chat feature to verify your correct shipping rate. We currently support shipping to all international countries except Cuba, Iran, Iraq, Crimea, Syria, and North Korea.

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

MedThreads is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

MedThreads is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

Return and Exchange Policy:

 

Thanks for purchasing our products at MedThreads. We value your loyalty and strive to provide the best customer service. We want to ensure that you're satisified with your purchase and offer a 100% money-back guarantee. The few points of this policy are below:

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

Please note that you are responsible for the shipping costs back in the case of returns.

If anything is unclear or you have more questions feel free to contact our customer support team.

T-shirts: 

If returning t-shirts in the United States please return to this address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. 

This is the address on your package when you receive it.

If returning t-shirts in Europe please return to this address: Lidostas parks, Marupes novads, Latvia LV-2167. 

Jewelry: Please return jewelry to the same address you received it: 885 Penniman Ave, Plymouth, MI 48170.